Mortgage Servicing Director: Lead, Scale & Innovate

Boeing Employees Credit Union; Georgia; Remote; USD 174,000 - 212,000; Full time

Benefits offered by this job

401k company match

4% annual 401(k) contribution

Medical, Dental, Vision

PTO + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU seeks a Director of Mortgage Servicing to lead the organization’s servicing operations across a broad partner network, driving efficiency, regulatory compliance, and exceptional member experience.

You will oversee the mortgage servicing lifecycle, lead a high-performing team, and partner across risk, operations, and technology to scale and optimize performance. This role offers remote flexibility and strategic impact.

Qualifications

• Bachelor's degree in business, business operations or related field.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• Comply with SAFE Act Legislation, annual MLO registration.

Responsibilities

• Build, lead, and develop a high-performing mortgage servicing team with member-focused policies.
• Provide coaching and training to support employee development and performance.
• Set department goals aligned with the operating plan and monitor performance.
• Oversee end-to-end mortgage servicing across BECU and its sub-servicer.
• Drive automation, processes, and scalable servicing solutions.
• Ensure regulatory compliance and strong vendor relationships.
• Own P&L and budget performance and drive financial value.

Skills

Leadership experience

Mortgage servicing operations

Regulatory compliance

Communication skills

Education

Bachelor's degree in business or related field

Advanced degree

Tools

SuccessFactors

Job description

BECU seeks a Director of Mortgage Servicing to lead the organization’s servicing operations across a broad partner network, driving efficiency, regulatory compliance, and exceptional member experience.

You will oversee the mortgage servicing lifecycle, lead a high-performing team, and partner across risk, operations, and technology to scale and optimize performance. This role offers remote flexibility and strategic impact.