Director, Mortgage Servicing — Remote Transformation Leader

BECU; Idaho; Híbrido; USD 174 000 - 212 000; Tempo integral

Resumo da oferta

BECU is looking for a seasoned Director of Mortgage Servicing to lead strategic operations across the mortgage lifecycle, drive performance, and ensure regulatory compliance. This role emphasizes building scalable processes, optimizing vendor partnerships, and delivering an exceptional member experience.

You’ll partner with cross-functional teams to align servicing with business goals, manage P&L, and advance Transformation efforts across technology and operations.

Qualificações

• Bachelor’s degree in business, business operations or related field.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• Comply with SAFE Act Legislation, annual MLO registration.

Responsabilidades

• Build and develop high-performing mortgage servicing teams with member-focused policies and standards.
• Coach, mentor, and train staff, conduct performance evaluations using BECU competencies and SuccessFactors.
• Set department and individual goals aligned with the operating plan and monitor performance.
• Oversee end-to-end servicing operations across BECU and sub-servicer with SLAs and compliance.
• Drive process improvements, automation, and scalable servicing solutions.
• Champion the member experience by addressing feedback and optimizing service delivery.

Conhecimentos

Mortgage servicing

Leadership

Regulatory compliance

Formação académica

Bachelor’s degree in business or related field

Advanced degree (preferred)

Ferramentas

SuccessFactors

Descrição da oferta de emprego

BECU is looking for a seasoned Director of Mortgage Servicing to lead strategic operations across the mortgage lifecycle, drive performance, and ensure regulatory compliance. This role emphasizes building scalable processes, optimizing vendor partnerships, and delivering an exceptional member experience.

You’ll partner with cross-functional teams to align servicing with business goals, manage P&L, and advance Transformation efforts across technology and operations.