Director of Mortgage Servicing: Strategy, Ops & Compliance

BECU; California; Híbrido; USD 135 000 - 251 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donate

Resumo da oferta

BECU in California is seeking a Director of Mortgage Servicing to lead and develop a high-performing team, aligning servicing operations with strategic goals and customer outcomes. You'll drive end-to-end mortgage servicing, oversee partnerships with sub-servicers, manage regulatory compliance, and own financial performance.

This role offers remote or onsite work, a path to transform processes and elevate member experience.

Qualificações

• Bachelor’s degree in business, business operations or related field, or equivalent work or educational experience.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• Comply with SAFE Act Legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Responsabilidades

• Build, lead, and develop a mortgage servicing team with policies and standards for sustainable growth.
• Provide coaching, mentoring, and regular performance evaluations using BECU competencies and SuccessFactors.
• Set departmental goals aligned with the operating plan and monitor performance to deliver timely services.
• Oversee end‑to‑end servicing operations across BECU and its sub‑servicer with compliance and SLAs.
• Drive process improvements, automation, and scalable servicing solutions to enhance the member experience.
• Translate business needs into technology solutions and oversee system testing and issue resolution.

Conhecimentos

Leadership experience

Mortgage servicing operations

Regulatory compliance

Vendor and sub-servicer management

Formação académica

Bachelor’s degree in business or related field

Descrição da oferta de emprego

BECU in California is seeking a Director of Mortgage Servicing to lead and develop a high-performing team, aligning servicing operations with strategic goals and customer outcomes. You'll drive end-to-end mortgage servicing, oversee partnerships with sub-servicers, manage regulatory compliance, and own financial performance.

This role offers remote or onsite work, a path to transform processes and elevate member experience.