Remote Director of Mortgage Servicing & Operations

Boeing Employees Credit Union; North Carolina; Teletrabalho; USD 174 000 - 212 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donate

Resumo da oferta

BECU is seeking a Director of Mortgage Servicing to lead a seasoned team and drive scalable, compliant servicing operations. You will own end-to-end mortgage servicing, partner with sub-servicers and risk teams, and oversee KPIs, escalations, and regulatory adherence.

We expect 8 years in mortgage servicing operations, 5 years in people leadership, and a strong background in compliance, analytics, and process improvement.

Qualificações

• Bachelor's degree in business, business operations or related field, or equivalent work or educational experience.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• SAFE Act Mortgage Loan Originator (MLO) registration required.

Responsabilidades

• Build, develop, and lead a high-performing mortgage servicing team with member-focused policies and standards.
• Provide coaching, mentoring, and performance evaluations using BECU competencies and SuccessFactors.
• Set clear goals, monitor performance, and support timely, accurate service delivery.

Conhecimentos

8 years mortgage servicing ops

People leadership 5+ yrs

SAFE Act MLO registration

Regulatory compliance

Financial reporting & analytics

Project management

Process improvement

Systems administration

GSE/GNMA/MI claims

Mortgage agency guidelines knowledge

Leadership & negotiation

Formação académica

Bachelor's degree in business, business operations or related field

Advanced degree

Descrição da oferta de emprego

BECU is seeking a Director of Mortgage Servicing to lead a seasoned team and drive scalable, compliant servicing operations. You will own end-to-end mortgage servicing, partner with sub-servicers and risk teams, and oversee KPIs, escalations, and regulatory adherence.

We expect 8 years in mortgage servicing operations, 5 years in people leadership, and a strong background in compliance, analytics, and process improvement.