Director, Mortgage Servicing Transformation

Boeing Employees' Credit Union; Washington; Híbrido; USD 135 000 - 251 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

Medical, Dental and Vision (family)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor​

Resumo da oferta

BECU is seeking a Director of Mortgage Servicing to lead and optimize the mortgage servicing operations, including performing and default servicing, agency reporting, and vendor collaboration. The role emphasizes operational excellence, regulatory compliance, and a member-centric approach to service delivery.

You will manage cross-functional partnerships with sub-servicers, retail banking, and risk teams, driving scalable processes, performance metrics, and financial stewardship.

Qualificações

• Bachelor’s degree in business, operations or related field.
• 8 years of experience in mortgage servicing operations.
• 5 years of people leader experience.
• Comply with SAFE Act legislation requiring annual Mortgage Loan Originator registration.

Responsabilidades

• Build and lead a high-performing mortgage servicing team with member-focused policies and standards.
• Provide ongoing coaching, mentoring, and performance evaluations.
• Set department goals aligned with the operating plan and monitor performance.
• Oversee end-to-end mortgage servicing workflows with compliance and SLAs.
• Drive process improvements through automation and scalable solutions.
• Prioritize member experience and respond to feedback to improve services.

Conhecimentos

Leadership

Regulatory compliance

Project management

Formação académica

Bachelor's degree

SAFE Act MLO registration

Ferramentas

SuccessFactors

Descrição da oferta de emprego

BECU is seeking a Director of Mortgage Servicing to lead and optimize the mortgage servicing operations, including performing and default servicing, agency reporting, and vendor collaboration. The role emphasizes operational excellence, regulatory compliance, and a member-centric approach to service delivery.

You will manage cross-functional partnerships with sub-servicers, retail banking, and risk teams, driving scalable processes, performance metrics, and financial stewardship.