Director, Mortgage Servicing - Remote Leadership

BECU; Georgia; Híbrido; USD 135 000 - 251 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor

Resumo da oferta

BECU is seeking a Director of Mortgage Servicing to lead all mortgage servicing functions, driving operational excellence and an exceptional member experience. You will collaborate with sub-servicers, retail banking, and risk teams to align people, processes, and technology with strategic goals.

The role requires 8+ years in operations, a Bachelor’s degree, and SAFE Act compliance. Remote or hybrid work is available in approved locations, with in-person options at the Tukwila HQ.

Qualificações

• Bachelor’s degree in business, business operations or related field.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leader experience.
• Comply with SAFE Act Legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Responsabilidades

• Build and lead a high-performing mortgage servicing team with member-focused policies.
• Provide ongoing coaching, mentoring, and training to support development and growth.
• Set departmental goals aligned with the operating plan and monitor performance.
• Oversee end-to-end mortgage servicing workflows and regulatory compliance.
• Drive process improvement through automation and scalable servicing solutions.
• Manage vendor and sub-servicer relationships and ensure service levels.
• Own P&L and budget performance, optimizing revenue and controlling expenses.
• Lead analytics and reporting to inform strategic decisions.

Conhecimentos

Leadership

Strategic thinking

Regulatory compliance

Mentoring

Communication

Formação académica

Bachelor’s degree in business, business operations or related field

Ferramentas

SuccessFactors

Mortgage servicing systems

Descrição da oferta de emprego

BECU is seeking a Director of Mortgage Servicing to lead all mortgage servicing functions, driving operational excellence and an exceptional member experience. You will collaborate with sub-servicers, retail banking, and risk teams to align people, processes, and technology with strategic goals.

The role requires 8+ years in operations, a Bachelor’s degree, and SAFE Act compliance. Remote or hybrid work is available in approved locations, with in-person options at the Tukwila HQ.