Director of Mortgage Servicing — Remote Leadership

Boeing Employees Credit Union; South Carolina; Remote; USD 174,000 - 212,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to 401(k) by BE

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing to lead and evolve our servicing organization. You will drive operational excellence, scalability, and a seamless member experience across servicing functions, including performance management and vendor collaboration.

The role emphasizes regulatory compliance, financial stewardship, and strategic partnerships to transform processes and deliver sustainable results for our members.

Qualifications

• Bachelor's degree in business, business operations or related field, or equivalent work or educational experience.
• 8 years of experience in mortgage servicing operations.
• 5 years of people leader experience.
• Comply with SAFE Act Legislation, annual Mortgage Loan Originator (MLO) registration.

Responsibilities

• Build, lead, and develop high-performing mortgage servicing teams with member-focused standards.
• Provide coaching, mentoring, and formal performance evaluations using BECU competencies and SuccessFactors.
• Oversee end-to-end servicing operations, ensuring contractual compliance and service levels.
• Drive process improvements, automation, and scalable servicing solutions.
• Ensure regulatory and investor compliance across all servicing activities.
• Oversee P&L and budget performance, and develop business cases from analytics.

Skills

Leadership

Education

Bachelor's degree in business / related field

Job description

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing to lead and evolve our servicing organization. You will drive operational excellence, scalability, and a seamless member experience across servicing functions, including performance management and vendor collaboration.

The role emphasizes regulatory compliance, financial stewardship, and strategic partnerships to transform processes and deliver sustainable results for our members.