Remote Mortgage Servicing Director

Boeing Employees Credit Union; Idaho; Teletrabalho; USD 174 000 - 212 000; Tempo integral

Resumo da oferta

BECU, a member-focused financial institution, seeks a Director of Mortgage Servicing to provide strategic leadership across all servicing functions, partnering with vendors, risk, and technology to deliver excellent member service. The role oversees end-to-end mortgage servicing, regulatory compliance, and performance analytics with opportunities for remote or hybrid work for qualified candidates.

Candidates should have 8+ years in mortgage servicing and 5 years of leadership, plus a Bachelor's

Qualificações

• Bachelor's degree in business, business operations or related field or equivalent work experience.
• Advanced degree is desired.
• 8 years of experience in mortgage servicing operations or related field.
• 5 years of people leader experience.
• SAFE Act registration as Mortgage Loan Originator (MLO) is required.

Responsabilidades

• Lead and develop a high-performing mortgage servicing team with member-focused policies and standards.
• Provide coaching, evaluations, and growth opportunities for staff.
• Oversee end-to-end servicing workflows with partners to ensure performance and regulatory compliance.
• Drive process improvements, automation, and scalable servicing solutions.
• Manage operating budgets and analytics to inform decisions and optimize revenue.

Conhecimentos

Mortgage servicing

People leadership

Regulatory compliance

Vendor management

Analytics

Project management

Process improvement

System administration

Strong communication

Formação académica

Bachelor's degree in business, business operations or related field

Advanced degree

Descrição da oferta de emprego

BECU, a member-focused financial institution, seeks a Director of Mortgage Servicing to provide strategic leadership across all servicing functions, partnering with vendors, risk, and technology to deliver excellent member service. The role oversees end-to-end mortgage servicing, regulatory compliance, and performance analytics with opportunities for remote or hybrid work for qualified candidates.

Candidates should have 8+ years in mortgage servicing and 5 years of leadership, plus a Bachelor's