Director of Mortgage Servicing — Remote Leadership

Boeing Employees Credit Union; Texas; Teletrabalho; USD 174 000 - 212 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual 401(k) contribution by BECU

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement

BECU Cares volunteer time off

Resumo da oferta

Boeing Employees Credit Union (BECU) is seeking a Director of Mortgage Servicing to lead and scale our servicing operations, partner across internal teams, and drive strategic initiatives. The role focuses on compliance, performance, and delivering an exceptional member experience.

Remote in the United States with potential hybrid elements; requires significant leadership experience in mortgage servicing, vendor management, and process optimization to support growth and regulatory requirements.

Qualificações

• 8 years of experience in mortgage servicing operations
• 5 years of people leader experience
• SAFE Act Mortgage Loan Originator (MLO) registration required
• Excellent governance, regulatory and reporting capabilities

Responsabilidades

• Build and lead high-performing mortgage servicing teams with member-focus policies
• Oversee end-to-end servicing operations across BECU and sub-servicers
• Drive process improvements, automation, and scalable servicing solutions
• Manage KPIs, vendor relationships, and regulatory/compliance requirements
• Translate business needs into technology solutions and oversee system testing and issue resolution
• Support broader business priorities and cross-functional collaboration

Conhecimentos

Leadership

Regulatory compliance

Project management

Formação académica

Bachelor's degree in business/related field

Ferramentas

SuccessFactors

Descrição da oferta de emprego

Boeing Employees Credit Union (BECU) is seeking a Director of Mortgage Servicing to lead and scale our servicing operations, partner across internal teams, and drive strategic initiatives. The role focuses on compliance, performance, and delivering an exceptional member experience.

Remote in the United States with potential hybrid elements; requires significant leadership experience in mortgage servicing, vendor management, and process optimization to support growth and regulatory requirements.