Strategic Customer Value Architect

Neara; Dallas (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary + ESOP

Career development opportunities

Meritocratic culture

Job summary

Neara is expanding its team with a Customer Value Architect to work directly with high-value customers, translating Neara’s AI-powered digital twin platform into measurable ROI. You will partner with sales and deployment teams to drive platform adoption, value validation and customer success across critical infrastructure accounts.

The role emphasizes strong communication, strategic thinking and the ability to translate complex technical offerings into business value for utilities and other

Qualifications

• Significant experience with enterprise account engagement, strategy and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills, you can explain complex topics clearly.
• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• An engineering degree is a plus but not essential.

Responsibilities

• Develop a strong understanding of the Neara platform and translate its functionality to customers.
• Work directly with customers, including time on-site to drive adoption and value.
• Collaborate with Sales and Deployment teams to drive happiness, adoption and measurable value.
• Design and deliver training sessions and workshops aligned with customer goals.
• Identify emerging client needs and inform account strategies and growth opportunities.

Skills

enterprise account engagement

enterprise software familiarity

customer value / ROI frameworks

strong communication skills

critical thinking

stakeholder engagement

problem solving

energy sector experience

engineering degree (nice to have)

Education

Engineering degree

Job description

Neara is expanding its team with a Customer Value Architect to work directly with high-value customers, translating Neara’s AI-powered digital twin platform into measurable ROI. You will partner with sales and deployment teams to drive platform adoption, value validation and customer success across critical infrastructure accounts.

The role emphasizes strong communication, strategic thinking and the ability to translate complex technical offerings into business value for utilities and other