Strategic Customer Success Partner — Remote

3E; Canton (OH); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Open PTO and parental leave

401(k) with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E, a remote-friendly customer success role, seeks a skilled professional to transform relationships into lasting partnerships. You will educate customers on our evolving SaaS portfolio, guide adoption, and coordinate with two Account Managers to drive renewals and expansion.

Ideal candidates bring 3+ years in customer-facing roles, strong communication, and a proven ability to translate complex features into practical value.

Qualifications

• 3+ years in Customer Success, Account Management, or similar in SaaS/tech.
• Strong relationship-building with stakeholders.
• Experience teaching software and adoption of capabilities.
• Clear communication and presentation skills.
• Organizational skills for coordinating meetings.
• Comfort with challenging conversations and cross-team collaboration.
• Curiosity and adaptability to learn multiple products.
• Proficiency with Microsoft 365 apps (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Build lasting relationships with customer stakeholders and ensure ongoing value.
• Guide customers through product capabilities and provide training.
• Drive adoption with proactive outreach and success plans.
• Collaborate with two Account Managers to renew and expand.
• Monitor engagement and usage to identify risks early.
• Coordinate across CS, Onboarding, Support, and Product.
• Share insights with internal teams to improve products and processes.
• Grow product knowledge across Protect and Insight to help customers.

Skills

Relationship-building

Communication skills

Product training

Problem-solving

Organizational skills

Cross-team collaboration

Microsoft 365

Learning agility

Tools

Salesforce

Gong

Job description

3E, a remote-friendly customer success role, seeks a skilled professional to transform relationships into lasting partnerships. You will educate customers on our evolving SaaS portfolio, guide adoption, and coordinate with two Account Managers to drive renewals and expansion.

Ideal candidates bring 3+ years in customer-facing roles, strong communication, and a proven ability to translate complex features into practical value.