Strategic Customer Success Manager — SLED Accounts

IT Management Corp. dba 101 VOICE; Santa Clara (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

IT Management Corporation (ITMC) is seeking a Customer Success Manager (CSM) to manage a portfolio of SLED accounts, including school districts and government agencies in California. You will nurture relationships, drive retention, and identify expansion opportunities while coordinating with sales, engineering, and operations to deliver value.

The ideal candidate brings 3-5 years in Customer Success or Account Management within a technology solutions environment, plus proficiency with HubSpot or

Qualifikationen

• 3-5 years in Customer Success or related roles in technology solutions.
• Experience supporting public sector, government, or education customers preferred.
• Understanding of networking, cloud, cybersecurity, or managed services.

Aufgaben

• Serve as primary contact for a portfolio of SLED accounts and build relationships with IT leaders and stakeholders.
• Conduct regular business reviews to understand goals, challenges, and upcoming initiatives.
• Monitor customer health, identify risks, and address issues to protect the relationship.
• Coordinate with internal teams to ensure successful project delivery and support.
• Identify opportunities to expand existing accounts with additional solutions and services.
• Assist with vendor registrations and sales support activities as needed.

Kenntnisse

Relationship-building

Communication skills

Presentation skills

Account management

Public sector experience

Tools

HubSpot

Salesforce

Jobbeschreibung

IT Management Corporation (ITMC) is seeking a Customer Success Manager (CSM) to manage a portfolio of SLED accounts, including school districts and government agencies in California. You will nurture relationships, drive retention, and identify expansion opportunities while coordinating with sales, engineering, and operations to deliver value.

The ideal candidate brings 3-5 years in Customer Success or Account Management within a technology solutions environment, plus proficiency with HubSpot or