Customer Success Manager – Salesforce & SLED Hybrid

Leadout Capital; Arizona; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Leadout Capital is seeking a Customer Success Manager (CSM) who acts as a trusted advisor to high-value customers using our Signature Success Plan. This role bridges technical and business concerns, aligning them with customer priorities and projects.

The CSM will manage accountability for deliverables, renewals, and expansion, while driving adoption of Salesforce Service Cloud features and maintaining executive relationships across IT and business leadership.

Qualifications

• 5+ years of experience in Customer Success, SaaS, or related fields.
• Strong consulting skills with ability to influence C‑level discussions.
• Excellent communication to translate technical concepts into business terms.
• Proactive learning and mentorship seeking with cross‑functional partners.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewals.
• Coordinate all deliverables and oversee the Signature lifecycle experience.
• Drive adoption of Salesforce Service Cloud features across orgs.
• Develop strategic success plans and quarterly reviews with stakeholders.
• Identify and escalate risks, ensuring value delivery and platform success.

Skills

Customer Success

SaaS knowledge

Senior consulting

Executive stakeholder management

Communication

Tools

Salesforce Service Cloud

Job description

Leadout Capital is seeking a Customer Success Manager (CSM) who acts as a trusted advisor to high-value customers using our Signature Success Plan. This role bridges technical and business concerns, aligning them with customer priorities and projects.

The CSM will manage accountability for deliverables, renewals, and expansion, while driving adoption of Salesforce Service Cloud features and maintaining executive relationships across IT and business leadership.