SLED-Centric Customer Success Manager: Adoption & Growth

SolarWinds; Charlotte (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

SolarWinds is seeking a Customer Success Manager to support SLED accounts across state, local, and education sectors. You will manage a book of business, build trusted relationships, drive adoption of Observability platforms, and help customers realize value from their investments.

The role emphasizes relationship-building, strong communication, and the ability to translate customer needs into practical solutions while collaborating with Sales, Support, and Renewals teams.

Qualifications

• Strong relationship-building skills and the ability to earn trust with customers.
• Excellent verbal and written communication skills.
• Strong organization and attention to detail, with a consistent commitment to follow-through.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build strong relationships with customer stakeholders and serve as a trusted point of contact throughout the customer lifecycle.
• Maintain a consistent engagement cadence, targeting approximately 60 customer calls per month across the book of business.
• Identify renewal risks early and work with customers to address gaps before they enter the renewal window.
• Develop and manage customer adoption plans that align our solutions to the customer’s business and technology priorities.
• Lead onboarding engagements and help customers establish a strong foundation for long-term success.

Skills

Relationship building

Communication

Organization

Customer-first

Meeting leadership

Prioritization

Tools

Observability platforms

SQL/SQL Server

Azure/AWS

Job description

SolarWinds is seeking a Customer Success Manager to support SLED accounts across state, local, and education sectors. You will manage a book of business, build trusted relationships, drive adoption of Observability platforms, and help customers realize value from their investments.

The role emphasizes relationship-building, strong communication, and the ability to translate customer needs into practical solutions while collaborating with Sales, Support, and Renewals teams.