Hybrid Customer Success Manager for AI-Powered SaaS (SLED)

Salesforce, Inc.; Denver (CO); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers on the Signature Success Plan achieve meaningful ROI from our platform.

This role functions as an extension of the customer’s workforce, providing guidance and aligning technical and business priorities. You will manage relationships with stakeholders across Business and IT, drive adoption of Sales and Service Cloud features, and lead quarterly reviews to optimize value and renewal opportunities.

Qualifications

• 5+ years of relevant industry experience in Customer Success or SaaS.
• Strong consulting skills and ability to drive business value and C-level discussions.
• Experience supporting State, Local Government, and Education (SLED) preferred.

Responsibilities

• Be the single point of accountability for delivering Signature deliverables and ensuring value.
• Coordinate all deliverables, manage the Signature lifecycle, and renewals.
• Develop strategic success plans and conduct quarterly reviews to drive adoption.

Skills

Customer Success

SaaS

Consulting

Executive communication

Salesforce Service Cloud

Tools

Salesforce Service Cloud

Omni-Channel

Service Cloud Voice

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers on the Signature Success Plan achieve meaningful ROI from our platform.

This role functions as an extension of the customer’s workforce, providing guidance and aligning technical and business priorities. You will manage relationships with stakeholders across Business and IT, drive adoption of Sales and Service Cloud features, and lead quarterly reviews to optimize value and renewal opportunities.