Senior Strategic Customer Success Manager

salesforce.com, inc.; Dallas (TX); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office-flexible

Hybrid work model

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers. You will own adoption, technical health, and value realization across multiple products with integrated solutions.

This is an individual contributor role with a focus on ROI-driven engagement, complex program management, and strong executive relationships. Location flexibility applies, with in-office days at nearby hubs and a hybrid setup.

Qualifications

• 5-6 years of relevant experience in Customer Success, SaaS platform use, or strategic consulting.
• Exceptional communication and presentation skills, with ability to influence executive-level stakeholders.
• Experience with Sales Cloud and Service Cloud; knowledge of Salesforce certifications is a plus.

Responsibilities

• Own ROI-driven engagement and drive tangible business value for multi-org Signature customers.
• Lead complex program management and align customer priorities with success plans across teams.
• Mentor teammates and advocate for customer needs within Salesforce.

Skills

Sales Cloud

Service Cloud

Executive communication

Stakeholder management

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager to drive strategic outcomes for Signature customers. You will own adoption, technical health, and value realization across multiple products with integrated solutions.

This is an individual contributor role with a focus on ROI-driven engagement, complex program management, and strong executive relationships. Location flexibility applies, with in-office days at nearby hubs and a hybrid setup.