Strategic CSM – AI-Driven, ROI-Focused

salesforce.com, inc.; McLean (VA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in the United States to drive strategic outcomes for our most complex Signature customers. You will partner with customer executives to improve adoption, health, and value realization from Salesforce investments, ensuring timely delivery of all required success deliverables.

The role is office-flexible with a minimum in-office presence, primarily supporting large, multi-org customers and coordinating cross-functional resources to achieve

Qualifications

• 5-6 years of experience in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with ability to influence at all levels, including executive and C-level.
• Ability to handle objections, navigate complex discussions, and drive alignment.

Responsibilities

• Drive quantifiable business impact across Signature customers and align IT/business goals.
• Own complex programs across multi-org accounts, integrating priorities into success plans.
• Design and manage multi-step workflows to optimize agent and customer outcomes.

Skills

Customer Success

SaaS Experience

Executive communication

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Customer Success Manager in the United States to drive strategic outcomes for our most complex Signature customers. You will partner with customer executives to improve adoption, health, and value realization from Salesforce investments, ensuring timely delivery of all required success deliverables.

The role is office-flexible with a minimum in-office presence, primarily supporting large, multi-org customers and coordinating cross-functional resources to achieve