Strategic Customer Success Manager - Sales & Service Cloud

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers realize significant ROI from the Signature plan. You will act as a trusted advisor, coordinating deliverables and aligning business and technical priorities with customer goals.

The role emphasizes adoption, value delivery, and executive-level engagement. This is an individual contributor role with office-flexible arrangements; candidates should be able to be in-office at least three days per week and

Qualifications

• 3+ years of relevant Customer Success, Salesforce, SaaS experience.
• Strong ability to drive business value, guide discussions, and influence executives.
• Experience with Sales Cloud and Service Cloud, plus AI-enabled insights.

Responsibilities

• Serve as single point of customer accountability for Signature deliverables and renewals.
• Coordinate all deliverables across the Signature lifecycle to ensure value realization.
• Build trusted advisor relationships with business and technical stakeholders.
• Lead quarterly reviews of feature usage to drive adoption and platform stability.
• Escalate complex questions to technical resources and align with customer roadmaps.

Skills

Consulting skills

Business value focus

C-level influence

Stakeholder management

Tools

Sales Cloud

Service Cloud

Einstein AI

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers realize significant ROI from the Signature plan. You will act as a trusted advisor, coordinating deliverables and aligning business and technical priorities with customer goals.

The role emphasizes adoption, value delivery, and executive-level engagement. This is an individual contributor role with office-flexible arrangements; candidates should be able to be in-office at least three days per week and