Hybrid Customer Success Manager, Signature Adoption

Salesforce, Inc.; Atlanta (GA); Hybride; USD 123 000 - 186 000; Plein temps

Avantages offerts par ce poste

Office-flexible (in-office minimum 3/5

Résumé du poste

Salesforce, Inc. is seeking a Customer Success Manager to ensure successful ROI for Signature customers, acting as a trusted advisor and coordinating cross-functional delivery. The role emphasizes aligning business goals with platform capabilities and managing escalations.

You will drive adoption of Sales Cloud and Service Cloud, monitor usage metrics, and partner with customer IT and business leaders to maximize value across the Signature engagement.

Qualifications

• Minimum 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Understand broad industry impact on the customer's business and translate technical concepts into business terms.
• Experience with Sales Cloud and Service Cloud implementations and adoption.

Responsabilités

• Serve as single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate deliverables across the Signature lifecycle to ensure value delivery.
• Drive adoption of Sales and Service Cloud features with customer teams and leadership.
• Develop executive relationships and align platform capabilities with customer priorities and roadmaps.

Connaissances

Consulting skills

Communication

Industry experience

Translate tech to business

Outils

Sales Cloud

Service Cloud

Lightning Console

Salesforce automation

Description du poste

Salesforce, Inc. is seeking a Customer Success Manager to ensure successful ROI for Signature customers, acting as a trusted advisor and coordinating cross-functional delivery. The role emphasizes aligning business goals with platform capabilities and managing escalations.

You will drive adoption of Sales Cloud and Service Cloud, monitor usage metrics, and partner with customer IT and business leaders to maximize value across the Signature engagement.