Strategic CSM, Sales & Service Cloud

Salesforce, Inc.; Austin (TX); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (IC) to ensure high-value customers achieve significant ROI with the Signature plan. The role blends advisory work with hands-on optimization of Sales Cloud and Service Cloud, and requires strong consulting, stakeholder management, and communications skills.

Office-flexible with a three-day in-office expectation. You will guide customers through strategic success plans, coordinate deliverables, and drive platform adoption across Financial

Qualifications

• Experienced business professional with 3+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills with ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication to translate technical issues into business terms and articulate complex concepts to diverse audiences.

Responsibilities

• Serve as single point of customer accountability for Signature delivery and renewal.
• Coordinate all Signature deliverables and oversee the customer experience.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Develop and maintain executive-level relationships within customer IT and business leadership.
• Lead quarterly reviews of feature usage to drive adoption and ensure platform stability.

Skills

Consulting skills

Excellent communication

Stakeholder management

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is seeking a Customer Success Manager (IC) to ensure high-value customers achieve significant ROI with the Signature plan. The role blends advisory work with hands-on optimization of Sales Cloud and Service Cloud, and requires strong consulting, stakeholder management, and communications skills.

Office-flexible with a three-day in-office expectation. You will guide customers through strategic success plans, coordinate deliverables, and drive platform adoption across Financial