Strategic AI Customer Success Manager

Salesforce; Philadelphia (Philadelphia County); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature plan. The role acts as an advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

The position is office-flexible, with an expectation to be in-office a minimum of three days per week, and requires deep Salesforce Service Cloud expertise and strong consulting skills.

Qualifications

• 5+ years of experience in Customer Success, SaaS platform use or related fields.
• Strong consulting skills to drive business value and influence stakeholders.
• Excellent communication to translate technical issues into business terms.

Responsibilities

• Serve as single point of accountability for delivery of Signature deliverables and renewal/expansion.
• Coordinate all customer deliverables and oversee the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with teams and executives.
• Track usage metrics and develop strong executive-level relationships.
• Provide strategic guidance, advise on risks, and coordinate cross-functional teams.
• Lead quarterly reviews, align platform features with business priorities.

Skills

5+ years in Customer Success

Strong consulting skills

Excellent communication skills

Tools

Salesforce Service Cloud

AI/Agent technology familiarity

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature plan. The role acts as an advisor, coordinating deliverables and aligning business and technical goals with customer priorities.

The position is office-flexible, with an expectation to be in-office a minimum of three days per week, and requires deep Salesforce Service Cloud expertise and strong consulting skills.