Customer Success Manager - Sales & Service Cloud (Hybrid)

Salesforce, Inc.; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

Accommodations available

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers realize ROI from the platform. You will act as a trusted advisor, coordinating deliverables and aligning business and technical priorities to maximize value.

This office-flexible role requires in-office presence at least three days per week. Candidates with Sales Cloud and Service Cloud experience and 3+ years in Customer Success are preferred.

Qualifications

• 3+ years of relevant Customer Success/SaaS experience.
• Strong consulting and executive stakeholder management skills.
• Excellent communication translating technical issues into business terms.

Responsibilities

• Serve as single point of customer accountability for the Signature deliverables and renewal.
• Coordinate deliverables and align with business and technical stakeholders.
• Drive adoption of Sales and Service Cloud features and track usage metrics.
• Build executive relationships and provide strategic success plans.
• Lead quarterly reviews to optimize adoption and outcomes.

Skills

Strong consulting skills

Ability to drive business value

Influence C-level conversations

Excellent communication skills

Translate technical concepts into biz

Tools

Sales Cloud

Service Cloud

Lightning Console

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers realize ROI from the platform. You will act as a trusted advisor, coordinating deliverables and aligning business and technical priorities to maximize value.

This office-flexible role requires in-office presence at least three days per week. Candidates with Sales Cloud and Service Cloud experience and 3+ years in Customer Success are preferred.