Customer Success Manager, Sales & Service Cloud

Salesforce, Inc.; New York (NY); Hybride; USD 123 000 - 203 000; Plein temps

Résumé du poste

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve ROI with our platform. This individual contributor role functions as an extension of the customer’s team, offering guidance and strategic alignment with priorities, projects, and problems.

You will drive adoption of Sales Cloud and Service Cloud, manage stakeholder relationships at executive level, monitor usage metrics, and lead quarterly reviews.

Qualifications

• 3+ years experience in Customer Success or related SaaS field.
• Strong consulting skills and ability to influence C-level conversations.
• Excellent communication to articulate technical issues to diverse audiences and translate to business terms.
• Experience expanding Salesforce platform usage or guiding customer outcomes.

Responsabilités

• Serve as the single point of accountability for Signature deliverables, overall customer experience, and renewal/expansion.
• Coordinate all Signature deliverables and oversee the Signature lifecycle.
• Advise customers aligning business priorities with projects and problems.
• Track usage metrics and conduct quarterly reviews to drive adoption.
• Develop executive-level relationships within customer IT and business leadership.
• Lead enablement sessions on opportunity management, forecasting, and omni-channel routing.
• Share best practices for sales/service processes, data quality, and customer experience.

Connaissances

Customer Success

Consulting

Communication

Stakeholder management

Outils

Sales Cloud

Service Cloud

Description du poste

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value Signature Success Plan customers achieve ROI with our platform. This individual contributor role functions as an extension of the customer’s team, offering guidance and strategic alignment with priorities, projects, and problems.

You will drive adoption of Sales Cloud and Service Cloud, manage stakeholder relationships at executive level, monitor usage metrics, and lead quarterly reviews.