Strategic Customer Success Manager — SaaS for Auto Shops

Shopmonkey; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Short/long-term disability

Employee assistance program

Wellness membership reimbursement

Parental leave

401(k)

11 paid holidays

Flexible time off

Matching donations

Job summary

Shopmonkey is seeking a Customer Success Manager in the United States to guide auto repair shops through digital transformation. You will drive adoption of our product suite, expand relationships, and mitigate churn while aligning with Sales, Support, Product, and Implementation teams to deliver exceptional customer experiences.

The role emphasizes empathy, proactive problem solving, and a customer-centric mindset.

Qualifications

• Experience in customer-facing roles with strong communication skills.
• Familiarity with SaaS business models and customer lifecycle.
• Ability to manage multiple accounts and priorities.
• Proven problem-solving and proactive engagement with customers.

Responsibilities

• Build relationships with customers and drive adoption of Shopmonkey features.
• Mitigate churn and identify expansion opportunities within accounts.
• Collaborate with Sales, Support, Product, and Implementation teams.
• Monitor health of customer base and ensure renewals.

Skills

Customer success

SaaS

Empathy

Account management

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Salesforce

Intercom

Totango

Pendo

Job description

Shopmonkey is seeking a Customer Success Manager in the United States to guide auto repair shops through digital transformation. You will drive adoption of our product suite, expand relationships, and mitigate churn while aligning with Sales, Support, Product, and Implementation teams to deliver exceptional customer experiences.

The role emphasizes empathy, proactive problem solving, and a customer-centric mindset.