SaaS Customer Success Associate – Drive SMB Adoption

AutoLeap Inc.; United States; À distance; USD 42 000 - 60 000; Plein temps

Résumé du poste

AutoLeap is building a world-class Customer Experience practice and seeks driven Customer Success Associates to drive tangible impact for customers and shape our success playbook. You will work directly with shop owners to realize greater value from AutoLeap through deeper adoption of our platform.

As part of the Customer Success team, you will manage registrations for the payments module, coordinate with customers and third-party vendors, and handle product and billing inquiries.

Qualifications

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
• Experience in a customer facing role, such as customer success or support
• Experience working with a large book of business
• Organizational skills that will allow you to stay on top of multiple priorities
• Strong track record of success and progression in previous roles
• Passion for helping others–you love seeing your customers get more out of your product
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role

Responsabilités

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
• Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
• Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
• Work on other projects and initiatives of the Customer Success team on an as-needed basis NOTE: You will be required to work during North American work days & hours.

Description du poste

AutoLeap is building a world-class Customer Experience practice and seeks driven Customer Success Associates to drive tangible impact for customers and shape our success playbook. You will work directly with shop owners to realize greater value from AutoLeap through deeper adoption of our platform.

As part of the Customer Success team, you will manage registrations for the payments module, coordinate with customers and third-party vendors, and handle product and billing inquiries.