Customer Success Manager, SMB (Fully Remote)

Shopmonkey; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Great benefits

Diversity & inclusion

Résumé du poste

Shopmonkey, a leading cloud-based auto-repair software company, is seeking a Customer Success Manager to strengthen relationships with shops and drive product adoption across our growing customer base. You will partner with sales to support renewals and growth, track NPS and account health metrics, and help customers realize value from our platform daily.

Fluency in English and Spanish is required. This role offers a collaborative, fast-paced environment and opportunities to influence product

Qualifications

• 1-3 years SaaS customer success experience.
• Fluency in English and Spanish.
• Strong communication and problem-solving skills.

Responsabilités

• Manage customer relationships and drive product adoption.
• Partner with sales to support renewals and growth.
• Track NPS and account health metrics.

Connaissances

SaaS Customer Success

Bilingual English/Spanish

Relationship management

Description du poste

• Manage customer relationships and drive product adoption.
• Partner with sales to support renewals and growth.
• Track NPS and account health metrics.

What We're Looking For:

• 1-3 years SaaS customer success experience.
• Fluency in English and Spanish.

Why Shopmonkey:

• Leading auto-repair software company.
• Flexible PTO and great benefits.
• Values employees and fosters innovation.

Shopmonkey

Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.