Bilingual SaaS Customer Success Manager

Shopmonkey; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Great benefits

Diversity & inclusion

Job summary

Shopmonkey, a leading cloud-based auto-repair software company, is seeking a Customer Success Manager to strengthen relationships with shops and drive product adoption across our growing customer base. You will partner with sales to support renewals and growth, track NPS and account health metrics, and help customers realize value from our platform daily.

Fluency in English and Spanish is required. This role offers a collaborative, fast-paced environment and opportunities to influence product

Qualifications

• 1-3 years SaaS customer success experience.
• Fluency in English and Spanish.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer relationships and drive product adoption.
• Partner with sales to support renewals and growth.
• Track NPS and account health metrics.

Skills

SaaS Customer Success

Bilingual English/Spanish

Relationship management

Job description

Shopmonkey, a leading cloud-based auto-repair software company, is seeking a Customer Success Manager to strengthen relationships with shops and drive product adoption across our growing customer base. You will partner with sales to support renewals and growth, track NPS and account health metrics, and help customers realize value from our platform daily.

Fluency in English and Spanish is required. This role offers a collaborative, fast-paced environment and opportunities to influence product