Customer Success Manager — Automotive Shop Software

Speedpoint LLC; Charlotte (NC); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Employer-paid medical coverage

Dental & Vision: Available

Growth opportunities; direct access to

Job summary

Speedpoint, a Shop Management Platform, seeks a Customer Success Manager in Charlotte, NC to own long-term customer success after go-live. You’ll drive retention, boost product utilization, and serve as the trusted ongoing contact for shop owners and managers, ensuring value from Speedpoint over time.

You’ll own renewals, monitor usage, and coordinate with Product/Engineering for issues, while maintaining data integrity in Close CRM and delivering proactive client reviews.

Qualifications

• Comfortable owning customer relationships and encouraging product usage.
• Light-technical troubleshooting.
• Strong communicator who can explain complex platform topics in a direct, no-fluff way.
• Efficiency-first mindset — you understand that in the automotive world, time is money.
• Proactive problem solver with a bias for action.
• Organized and accountable — you can manage a full book of business without dropping balls.
• Experience with CRM tools (Close CRM, Salesforce, or HubSpot).

Responsibilities

• Relationship Ownership & Retention: take the hand-off at day 30 and be primary contact for assigned accounts.
• Build durable relationships with shop owners, service managers, and day-to-day users.
• Own retention and renewals; identify churn risk early and act on it.
• Run regular check-ins and business reviews tied to customer goals.
• Product Adoption & Utilization: drive adoption of Daily Workflow and core modules (CRM, quoting, scheduling, payments, reporting).
• Monitor usage data and coach customers toward value.
• Share best practices and tailor features to shop operations.
• Ensure customers realize value they signed up for.
• Support & Issue Resolution: serve as first line of support; triage and escalate issues with context.
• Data Integrity & Reporting: maintain Source of Truth in Close CRM; track portfolio health and renewal dates.

Skills

Relationship ownership

Technical troubleshooting

Strong communication

Efficiency mindset

Proactive problem solving

Organized & accountable

Customer success

CRM proficiency

Tools

Close CRM

Salesforce

HubSpot

Job description

Speedpoint, a Shop Management Platform, seeks a Customer Success Manager in Charlotte, NC to own long-term customer success after go-live. You’ll drive retention, boost product utilization, and serve as the trusted ongoing contact for shop owners and managers, ensuring value from Speedpoint over time.

You’ll own renewals, monitor usage, and coordinate with Product/Engineering for issues, while maintaining data integrity in Close CRM and delivering proactive client reviews.