Strategic CSM – AI-Driven, Enterprise Success

salesforce.com, inc.; Chicago (IL); Hybrid; USD 147,000 - 248,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to drive measurable value across complex, multi-org Signature customers. You will partner with executive sponsors to align business and technical goals, deliver on commitments, and orchestrate cross-team efforts to maximize Salesforce adoption and ROI.

This office-flexible role requires strong strategic influence, deep product knowledge, and a proven track record in managing high-stakes customer relationships within a SaaS environment.

Qualifications

• 5–6 years in Customer Success, SaaS strategy, or related consulting.
• Excellent communication and ability to influence at executive levels.
• Strong objection handling, alignment, and persistence.
• Ability to coordinate collaborators and act as central resource.

Responsibilities

• ROI-driven engagement to translate activities into customer value.
• Own the Signature experience across complex, multi-org customers.
• Mobilize resources and integrate stakeholder priorities into success plans.
• Craft engagement charter with clear goals and metrics.
• Align internal teams around customer business and technical goals.

Skills

Customer Success

Executive communication

Stakeholder management

Program management

SaaS

MuleSoft

Salesforce

Tools

MuleSoft Anypoint Platform

Salesforce

Job description

Salesforce is seeking a Customer Success Manager to drive measurable value across complex, multi-org Signature customers. You will partner with executive sponsors to align business and technical goals, deliver on commitments, and orchestrate cross-team efforts to maximize Salesforce adoption and ROI.

This office-flexible role requires strong strategic influence, deep product knowledge, and a proven track record in managing high-stakes customer relationships within a SaaS environment.