Strategic Customer Success Manager — Remote, Juneau

HealthTech Corp; Juneau (AK); Hybride; USD 116 000 - 179 000; Plein temps

Avantages offerts par ce poste

Generous PTO

Hybrid office in Juneau

Résumé du poste

HealthTech Corp seeks a Customer Success Manager to anchor a high-performing revenue team in Juneau, AK. This remote-friendly, hybrid role offers a salary range of $116,000 to $179,000.

You will own the handoff between ServiceNow and CRM, manage stakeholder expectations, and build relationships with Juneau and Alaska prospects. The role emphasizes candor, development focus, and data-driven customer success.

Qualifications

• 8 years of knowledge base management experience.
• Experience in a remote role with accountability.
• Ability to translate stakeholder needs to non-technical audiences.

Responsabilités

• Keep a finger on competitor pricing across AK.
• Mine Email Support data for the ego-light story that wins the room.
• Own the handoff doc that keeps nothing falling between ServiceNow and CRM.
• Find the quick-to-ship hook that makes Juneau, AK prospects lean in.
• Build and nurture relationships with prospects across the Juneau, AK market.

Connaissances

Written communication

Remote accountability

Stakeholder management

Empathy

Conflict resolution

Outils

ServiceNow

CRM

Description du poste

HealthTech Corp seeks a Customer Success Manager to anchor a high-performing revenue team in Juneau, AK. This remote-friendly, hybrid role offers a salary range of $116,000 to $179,000.

You will own the handoff between ServiceNow and CRM, manage stakeholder expectations, and build relationships with Juneau and Alaska prospects. The role emphasizes candor, development focus, and data-driven customer success.