Customer Success Manager

Energy Innovation Corp; Albany (GA); Hybrid; USD 79,000 - 122,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship program

Structured growth path

Job summary

HealthTech Corp in Albany, GA is seeking a Customer Success Manager who will own and drive customer relationships, align with sales, and partner with product to position offerings in the Albany region. The role emphasizes ownership, collaboration, and a clear path for growth.

The position offers a structured growth plan, mentorship, and a flexible hybrid work schedule that supports work-life balance. Candidates should demonstrate reliability, a GA work history, and a proactive, data-driven

Qualifications

• Prior success in customer success or account management.
• Strong knowledge of CRM platforms and forecasting.
• Experience with omnichannel support and Jira Service Management.
• Ability to defend recommendations to skeptical stakeholders.
• Reliable with attention to detail and resilience.

Responsibilities

• Read the sales marketing market and reposition the offer when it shifts.
• Identify Albany accounts at risk of churn and win them back.
• Share weekly notes with product on buyer requests.
• Maintain CRM records and forecast monthly bookings.
• Collaborate with product teams to position offerings in the Albany region.

Skills

Customer Success

CRM

Omnichannel Support

Jira Service Management

Data-driven

Stakeholder communication

Churn prevention

GA familiarity

Tools

Genesys Cloud

Job description

The brands that win in GA obsess over Customer Success, and HealthTech Corp is staffing this Customer Success Manager role to do exactly that. A $79,000 - $122,000 Customer Success Manager role for a self-starter who wants ownership, collaboration, and a genuine path forward.

Key Responsibilities

• Read the sales marketing market and reposition the offer when it shifts
• Spot which Albany accounts are about to churn and win them back
• Trade weekly notes with product on what Albany buyers keep requesting
• Maintain accurate records in the CRM and forecast monthly bookings
• Collaborate with product teams to position new offerings in the Albany region

What You'll Bring

• A GA work history, or strong reasons you'll thrive here anyway
• The kind of reliability that earns you the hard assignments
• Equal parts Genesys Cloud depth and Customer Success curiosity
• Comfort defending a recommendation in front of skeptics
• Working knowledge of Omnichannel Support alongside transferable Jira Service Management chops
• The kind of attention to detail that catches what spell-check misses
• Resilience measured across 7 years of sales marketing cycles

Everything HealthTech Corp ships starts as a supportive argument in an Albany conference room about how Email Support should really work. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

Pay is $79,000 - $122,000, growth is structured, mentorship is personal, and the flexible hybrid schedule is non-negotiable in your favor.

Active as of this moment, the Albany, GA role accepts resumes daily.