Strategic Customer Success Executive - Remote

ServiceNow; Addison (TX); Remote; USD 140,000 - 220,000; Full time

Benefits offered by this job

Health and wellness programs

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales activities within our most strategic accounts. You’ll drive customers’ transformation journeys, secure renewals, and maximize value across business initiatives, partnering with C-level executives and cross-functional teams.

In this senior role you’ll align ServiceNow offerings to client goals, manage risk, and set measurable success metrics.

Qualifications

• Extensive experience leading large-scale digital business transformations.
• 12+ years in management consulting or leadership roles at top-tier firms or similar positions.
• Governance, strategy, and execution across cross-functional teams.
• Proven track record leading Customer Success or Consulting teams at enterprise scale.
• Experience in technology-enabled transformations (Digital/SaaS/Enterprise Software).

Responsibilities

• Drive post-sales transformation and align ServiceNow offerings with customer goals.
• Collaborate with Account Executives on integrated pre- and post-sales strategies.
• Identify and mitigate risks to ensure value realization.
• Guide the Customer Success team to achieve KPIs like adoption and renewals.
• Build relationships with ServiceNow leaders and incorporate customer feedback.
• Advocate for innovation and foster a culture of learning within the team.
• Set measurable success metrics and adjust plans to realize value.

Skills

AI in work processes

Executive engagement

Cross-functional leadership

C-level relationships

Strategic collaboration

Communication

Customer focus

Adaptability

Execution in large-scale programs

Education

BA/BS or equivalent required; Master’s preferred

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales activities within our most strategic accounts. You’ll drive customers’ transformation journeys, secure renewals, and maximize value across business initiatives, partnering with C-level executives and cross-functional teams.

In this senior role you’ll align ServiceNow offerings to client goals, manage risk, and set measurable success metrics.