Strategic Customer Success Manager - Remote SaaS for Finance

OneStream; Alaska; Remote; USD 95,000 - 123,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager for the West Region, with Alaska as a preferred residence. This role focuses on digital-first engagement, managing a broad, multi-state portfolio, and driving adoption, retention, and expansion through data‑driven insights and strategic partnerships.

You will work with Sales, Delivery, and Product teams to ensure customer success at scale, including onboarding, regular business reviews, and proactive risk management.

Qualifications

• Minimum of 5 years overall professional experience.
• At least 3 years in a Customer Success role within a SaaS company.
• Ability to manage customer outcomes and drive retention and expansion.
• Experience engaging with senior finance and IT stakeholders is a plus.

Responsibilities

• Partner with sales to ensure smooth transition and onboarding.
• Own and drive customer adoption, expansion, satisfaction, and renewal.
• Understand customer contracts and align with delivery teams.
• Develop strong relationships with customers and their delivery teams.
• Lead business review meetings and mitigate risk to satisfaction.
• Promote awareness of regional communities and customer education events.
• Keep management informed of progress and obstacles on your portfolio.
• Travel as needed for in-person engagements.

Skills

Customer success

Relationship management

Communication skills

Data-driven insights

Education

Bachelor's degree in Business/Finance/IT

Tools

OneStream CPM

Oracle EPM

SAP BPC

IBM Cognos

Job description

OneStream is seeking a Commercial Customer Success Manager for the West Region, with Alaska as a preferred residence. This role focuses on digital-first engagement, managing a broad, multi-state portfolio, and driving adoption, retention, and expansion through data‑driven insights and strategic partnerships.

You will work with Sales, Delivery, and Product teams to ensure customer success at scale, including onboarding, regular business reviews, and proactive risk management.