Customer Success Manager

HealthTech Corp; Juneau (AK); Ibrido; USD 116.000 - 179.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous PTO

Hybrid office in Juneau

Descrizione del lavoro

HealthTech Corp seeks a Customer Success Manager to anchor a high-performing revenue team in Juneau, AK. This remote-friendly, hybrid role offers a salary range of $116,000 to $179,000.

You will own the handoff between ServiceNow and CRM, manage stakeholder expectations, and build relationships with Juneau and Alaska prospects. The role emphasizes candor, development focus, and data-driven customer success.

Competenze

• 8 years of knowledge base management experience.
• Experience in a remote role with accountability.
• Ability to translate stakeholder needs to non-technical audiences.

Mansioni

• Keep a finger on competitor pricing across AK.
• Mine Email Support data for the ego-light story that wins the room.
• Own the handoff doc that keeps nothing falling between ServiceNow and CRM.
• Find the quick-to-ship hook that makes Juneau, AK prospects lean in.
• Build and nurture relationships with prospects across the Juneau, AK market.

Conoscenze

Written communication

Remote accountability

Stakeholder management

Empathy

Conflict resolution

Strumenti

ServiceNow

CRM

Descrizione del lavoro

HealthTech Corp is assembling a high-performing revenue team, and we want a Customer Success Manager to anchor it in Juneau, AK. Boiled down: remote, $116,000 - $179,000, 8 years of Knowledge Base Management, and a seat at the table where HealthTech Corp decisions get made.

Key Responsibilities

• Keep a finger on competitor pricing across AK
• Mine Email Support data for the ego-light story that wins the room
• Own the handoff doc that keeps nothing falling between ServiceNow and CRM
• Find the quick-to-ship hook that makes Juneau, AK prospects lean in
• Build and nurture relationships with prospects across the Juneau, AK market

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Comfort being accountable for a relentlessly curious outcome in a remote role
• Experience translating Stakeholder Management complexity for a non-technical audience
• The kind of empathy that makes hard feedback land softly
• A communicator who can disagree without making it personal

HealthTech Corp grew from a Juneau kitchen table into a steady-handed sales marketing company that Juneau, AK now genuinely depends on. Our AK crew runs on candor, caffeine, and a stubborn refusal to ship sloppy work.

Expect $116,000 - $179,000, a hybrid Juneau office, generous PTO, and leaders who treat your development as a real priority.