Sr. Customer Success Manager (Fully Remote)

Partner Company; United States; Remote; USD 118,000 - 132,000; Full time

Job summary

Partner Company is a remote-first organization delivering technology solutions for healthcare organizations. We seek a results-driven Customer Success Manager to manage enterprise relationships, drive adoption, and develop joint success plans.

You will act as a strategic advisor to executive stakeholders, monitor account health, mitigate churn, and identify growth opportunities, with remote work based in the United States and opportunities for professional development and strategic impact.

Qualifications

• Experience in a customer-facing SaaS or technology role.
• Healthcare sales or account management background.
• Strong analytical skills and proficiency with CRM platforms like Salesforce or Gainsight.

Responsibilities

• Manage enterprise customer relationships and develop joint success plans.
• Serve as a strategic advisor to executive stakeholders and drive adoption.
• Monitor account health, mitigate churn, and identify growth opportunities.

Skills

Customer-facing SaaS

Healthcare experience

Account management

Tools

Salesforce

Gainsight

Job description

• Manage enterprise customer relationships and develop joint success plans.
• Serve as a strategic advisor to executive stakeholders and drive adoption.
• Monitor account health, mitigate churn, and identify growth opportunities.

Requirements:

• Experience in a customer-facing SaaS or technology role.
• Healthcare sales or account management background.
• Strong analytical skills and proficiency with CRM platforms like Salesforce or Gainsight.
• Annual compensation of US$118,000–US$132,000.
• Fully remote role based in the United States.
• Opportunities for professional development and strategic impact.

Partner Company

The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.