Strategic Customer Success Manager - Remote Growth

Standard Metrics; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Remote-first culture

Unlimited PTO

Office lunches (in-office)

Job summary

Standard Metrics is seeking a proactive Customer Success professional to manage the post-sales lifecycle for a diverse, high-growth portfolio. You will become a trusted advisor, drive platform adoption, and renewals, while collaborating with sales, data, and product teams to maximize value for strategic customers.

You will own the renewals and upsells, forecast revenue, and lead executive-level discussions to align on business goals and successes.

Qualifications

• 2+ years of client-facing experience in customer success or account management.
• Experience presenting to C-level executives and influencing decision-makers.
• Experience managing renewals and upsells and forecasting revenue.

Responsibilities

• Own renewals and upsells for assigned customers and identify churn risks.
• Build trusted advisor relationships across senior executives and power users.
• Drive platform adoption and value realization through proactive guidance.
• Lead partnership reviews and communicate product roadmap and enhancements.

Skills

Relationship management

Strategic thinking

Problem solving

Executive communication

Forecasting revenue

Cross-functional collaboration

Job description

Standard Metrics is seeking a proactive Customer Success professional to manage the post-sales lifecycle for a diverse, high-growth portfolio. You will become a trusted advisor, drive platform adoption, and renewals, while collaborating with sales, data, and product teams to maximize value for strategic customers.

You will own the renewals and upsells, forecast revenue, and lead executive-level discussions to align on business goals and successes.