Strategic Customer Success Manager

Standard Metrics; San Francisco (CA); Remote; USD 105,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Flexible vacation

Parental leave

Transparency

Team offsites

Job summary

Standard Metrics, an AI-driven financial data platform, seeks a customer success professional to manage post-sales relationships with VC/PE firms and startups. You will drive adoption, retention, and renewals while serving as a trusted advisor across sales, data, and product teams.

You will own renewals, upsells, and customer references, develop growth strategies, and partner with product to relay feedback.

Qualifications

• 2+ years in a client-facing role, ideally within customer success or account management.
• Track record developing strategic relationships and driving value realization to ensure retention.
• Experience managing and closing renewals and upsells.
• Strong executive presence and ability to navigate all levels of customer organizations.
• Experience presenting to C-level executives and influencing decisions.
• Ability to work in a high-growth environment and work independently.
• Strong time management, empathy for customers, and excellent written and verbal communication.
• Passion for technology, startups, entrepreneurship, and/or venture capital is a plus.

Responsibilities

• Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users.
• Develop a deep understanding of the customer’s business requirements, challenges, and goals to drive successful outcomes including increasing customer lifetime value and providing references/testimonials.
• Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and renewal.
• Drive platform utilization across customer teams and provide best practice recommendations to drive adoption.
• Own renewals and upsells for your assigned book of customers, forecast revenue growth, and address churn risk.
• Lead recurring Partnership Reviews to align on business priorities and share product roadmaps.
• Be a champion for customers with Product and Engineering teams, ensuring needs are heard and prioritized.

Skills

Client-facing experience

Relationship management

Renewals & upsells

Executive presence

Communication

Independent work

Time management

Venture capital interest

Job description

Standard Metrics, an AI-driven financial data platform, seeks a customer success professional to manage post-sales relationships with VC/PE firms and startups. You will drive adoption, retention, and renewals while serving as a trusted advisor across sales, data, and product teams.

You will own renewals, upsells, and customer references, develop growth strategies, and partner with product to relay feedback.