Senior Customer Success Manager - Enterprise Growth (Remote)

Entrada Ventures; Portland (OR); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance (US)

Equity opportunities

Unlimited PTO

Hybrid/Remote stipend

In-office perks: snacks, coffee, and a

Travel budget

Team meetups

Job summary

Prophetic Software is seeking a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts. You’ll drive adoption, realize value, and grow customer partnerships on a fast-moving, small team.

Shape CS practices, not just follow a playbook. In this role you’ll own onboarding through renewal, build strategic relationships with executives, lead quarterly reviews, monitor health signals, and collaborate with AEs to expand opportunities.

Qualifications

• 2+ years in Customer Success, Account Management, or related post-sale role at a B2B SaaS company
• Experience managing a book of business and renewals
• Comfort leading QBRs and building relationships with day-to-day stakeholders
• Data-driven with health metrics, usage data, and renewal forecasts
• Strong written and verbal communication
• Ability to manage 15–25 accounts simultaneously
• Willingness to travel up to 25% to customer sites, QBRs, and events

Responsibilities

• Own a portfolio of enterprise and mid-market accounts end-to-end—from onboarding through renewal and expansion
• Build relationships with champions, economic buyers, and executive stakeholders
• Drive product adoption with success plans aligned to customer goals
• Lead QBRs and executive check-ins to demonstrate ROI
• Monitor health scores, usage signals, and risk indicators, intervening to prevent churn
• Identify and close expansion opportunities with Account Executives
• Represent the voice of the customer to the product team and influence the roadmap
• Help build CS playbooks and onboarding templates

Skills

Customer Success

Account Management

Data analysis

Communication

Multi-account mgmt

Tools

HubSpot

Slack

Notion

Job description

Prophetic Software is seeking a Senior Customer Success Manager to own post-sale relationships for enterprise and mid-market accounts. You’ll drive adoption, realize value, and grow customer partnerships on a fast-moving, small team.

Shape CS practices, not just follow a playbook. In this role you’ll own onboarding through renewal, build strategic relationships with executives, lead quarterly reviews, monitor health signals, and collaborate with AEs to expand opportunities.