Senior Customer Success Manager - Remote Growth & Outcomes

RapidScale; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and supporting long-term growth. The Customer Success Manager III will manage a portfolio of customers and partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure ongoing value and long-term success.

The role requires a customer-focused, highly organized, and collaborative professional who can

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
• Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate effectively across cross-functional teams in a matrixed organization.
• Strong organizational skills with the ability to manage multiple customers and priorities simultaneously.
• Experience using CRM and Customer Success platforms to manage customer engagement activities.

Responsibilities

• Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
• Monitor customer adoption, utilization, and overall health to proactively identify opportunities and potential risks.
• Partner with customers to help maximize the value of RapidScale solutions throughout their lifecycle.
• Escalate customer concerns appropriately while coordinating internal resources to drive timely resolution.

Skills

Customer Success

Account Management

Communication

Relationship Management

Cross-functional Collaboration

CRM

Problem Solving

Organizational Skills

B2B Technology

Education

Bachelor's degree

Tools

CRM platforms

Job description

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and supporting long-term growth. The Customer Success Manager III will manage a portfolio of customers and partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure ongoing value and long-term success.

The role requires a customer-focused, highly organized, and collaborative professional who can