Strategic Customer Success & Growth Lead

Assembled; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Assembled is hiring a Customer Success Manager to work with our growing customer base and cross-functional teams. You’ll consult with executives, drive outcomes, and ensure customers achieve full ROI while expanding the partnership.

You’ll own post-implementation to renewal, creating advocates and champions, and contribute to roadmap feedback to improve the product and go-to-market playbooks.

Qualifications

• Ability to build relationships with C-level execs and cross-functional teams.
• Strong communication and presentation skills.
• Proactive, organized, and self-driven.

Responsibilities

• Manage a portfolio of customers and help them achieve goals with Assembled.
• Project-manage customer initiatives with internal/external stakeholders.
• Proactively monitor customer health and create success plans.
• Lead high-impact cross-functional projects like journey maps and reviews.
• Educate customers on product use to maximize ROI.
• Drive renewals and mitigate churn within your book of business.
• Identify growth opportunities and expansion within accounts.

Skills

Relationship building

Executive communication

Cross-functional collaboration

Self-starter

Travel willingness

Job description

Assembled is hiring a Customer Success Manager to work with our growing customer base and cross-functional teams. You’ll consult with executives, drive outcomes, and ensure customers achieve full ROI while expanding the partnership.

You’ll own post-implementation to renewal, creating advocates and champions, and contribute to roadmap feedback to improve the product and go-to-market playbooks.