Strategic Customer Success Manager (Remote)

RapidScale; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

RapidScale is expanding Customer Success into a core, revenue-adjacent function focused on measurable outcomes, retention, and growth. The Customer Success Manager III will guide a portfolio of customers, ensuring adoption and value realization while coordinating with Sales, Delivery, and Support to maintain excellence in service and outcomes.

The role emphasizes collaboration, proactive health monitoring, and strategic engagement through lifecycle stages, including onboarding and renewal

Qualifications

• Bachelor's degree in a related discipline with 6 years of experience or equivalent combinations as stated in the ad.
• Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology/services environment.
• Strong communication and relationship management skills; ability to collaborate across cross-functional teams.

Responsibilities

• Manage a portfolio of customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption, usage, and health to identify opportunities and risks.
• Partner with customers to maximize value throughout their lifecycle.
• Guide onboarding, adoption, engagement, and renewal readiness activities.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure seamless experience.
• Support renewal activities and identify opportunities for additional solutions.

Skills

Customer Success

Client Services

Account Management

Customer Experience

Consulting

Education

Bachelor's degree

Tools

CRM platforms

Job description

RapidScale is expanding Customer Success into a core, revenue-adjacent function focused on measurable outcomes, retention, and growth. The Customer Success Manager III will guide a portfolio of customers, ensuring adoption and value realization while coordinating with Sales, Delivery, and Support to maintain excellence in service and outcomes.

The role emphasizes collaboration, proactive health monitoring, and strategic engagement through lifecycle stages, including onboarding and renewal