Strategic Customer Success Lead (Remote-First)

Standard Metrics; United States; Remote; USD 105,000 - 145,000; Full time

Benefits offered by this job

Health and dental insurance

Flexible vacation

Paid parental leave

Regular team offsites

Job summary

Standard Metrics is hiring for a Customer Success professional to manage post-sales relationships with top VC/PE-backed clients, driving platform adoption, retention, and renewals. You will collaborate with sales, data, and product teams to translate customer needs into actionable insights.

The role emphasizes strategic relationship building with executives, managing renewals and upsells, and championing customer voices in product and engineering.

Qualifications

• 2+ years of client-facing experience in customer success or account management
• Proven ability to develop strategic relationships and drive value realization
• Experience managing renewals and upsells
• Strong executive presence across all organizational levels
• Ability to work in a high-growth environment with minimal supervision
• Excellent written and verbal communication skills
• Interest in technology, startups, entrepreneurship or venture capital a plus

Responsibilities

• Cultivate long-term relationships with customers and key stakeholders
• Understand customer business goals to drive outcomes and referenceability
• Manage relationships through deployment, adoption, growth and renewal
• Drive platform utilization and provide best practice recommendations
• Own renewals and upsells for assigned customers and forecast revenue growth
• Lead Partnership Reviews to align priorities and review roadmap insights
• Advocate for customers with product and engineering teams

Skills

Client-facing

Relationship building

Renewals & upsells

Executive presence

Forecasting revenue

Independent worker

Job description

Standard Metrics is hiring for a Customer Success professional to manage post-sales relationships with top VC/PE-backed clients, driving platform adoption, retention, and renewals. You will collaborate with sales, data, and product teams to translate customer needs into actionable insights.

The role emphasizes strategic relationship building with executives, managing renewals and upsells, and championing customer voices in product and engineering.