Strategic Customer Success Leader

Singular; Michigan; On-site; USD 70,000 - 110,000; Full time

Job summary

Singular is seeking a Customer Success Manager to orchestrate post-sales lifecycle for strategic accounts. You will manage relationships with senior leadership across marketing, product, data analytics, and finance to drive product adoption and value realization.

You’ll collaborate with Sales to renew and grow accounts, align executives on goals, and guide customers through roadmaps to success, leveraging data-driven insights and deep product knowledge.

Qualifications

• 5+ years of experience in Management Consulting or Customer Success.
• Experience with complex technologies and multiple stakeholders across divisions.
• Strong leadership skills and executive presence.
• Extremely data-driven with ability to leverage data to drive outcomes.
• Proven track record in client-facing consulting or customer-facing roles.

Responsibilities

• Gain a deep understanding of client business needs and set long-term goals.
• Develop and deliver a roadmap to success and promote product adoption.
• Manage client relationships and act as trusted advisor to executives.
• Partner with Sales to drive renewals and expansion.
• Align marketing executives on goals and plan roadmaps to achieve outcomes.
• Ensure largest customers derive value and renew their relationships.
• Identify risks and develop save plans with internal and client teams.
• Analyze portfolio to identify risks/opportunities and prioritize for impact.
• Communicate performance opportunities and coordinate cross-team solutions.
• Become an expert on the Singular platform and stay updated on industry trends.

Skills

Management consulting

Customer success

Executive presence

Leadership

Data-driven

Job description

Singular is seeking a Customer Success Manager to orchestrate post-sales lifecycle for strategic accounts. You will manage relationships with senior leadership across marketing, product, data analytics, and finance to drive product adoption and value realization.

You’ll collaborate with Sales to renew and grow accounts, align executives on goals, and guide customers through roadmaps to success, leveraging data-driven insights and deep product knowledge.