Strategic CS & Account Growth Leader (Remote)

Comunidade Metodista; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan + 4% matching

100% company-paid health, dental, and视

Company-paid life insurance and AD&D

Work anywhere in North America (remote

New Macbook

Monthly home internet stipend

Generous PTO

Job summary

Localize is seeking a strategic Senior Customer Success & Account Manager to own key accounts through onboarding, adoption, renewal, and expansion. You will build executive relationships and drive cross-functional collaboration to ensure long-term value and retention across a North America remote team.

You’ll lead onboarding, monitor health metrics, and uncover expansion opportunities while acting as a trusted advisor. Strong communication and CRM discipline are essential for success.

Qualifications

• 8+ years in a Customer Success, Account Management, or Client Partner role within a B2B SaaS environment.
• Proven ability to own and grow revenue from existing customer accounts through cross-selling, upselling, and partnership development.
• Excellent communication and executive presence; comfortable engaging C-level stakeholders.
• Strong technical fluency and ability to translate product value to business outcomes (HTML/CSS/JavaScript familiarity a plus).
• Highly organized, metrics-driven and able to manage multiple priorities independently.

Responsibilities

• Own a portfolio of strategic accounts, building trusted relationships with executives and day-to-day users.
• Lead onboarding for new customers and drive product adoption; monitor health metrics to identify risks.
• Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning.
• Develop deep client insights to drive expansion and renewal planning.
• Serve as voice of customer; contribute to product and marketing roadmaps and case studies.

Skills

Executive communication

C-level engagement

Strategic account mgmt

Revenue growth

Technical fluency

CRM hygiene (HubSpot)

Cross-functional collaboration

Tools

HubSpot

Job description

Localize is seeking a strategic Senior Customer Success & Account Manager to own key accounts through onboarding, adoption, renewal, and expansion. You will build executive relationships and drive cross-functional collaboration to ensure long-term value and retention across a North America remote team.

You’ll lead onboarding, monitor health metrics, and uncover expansion opportunities while acting as a trusted advisor. Strong communication and CRM discipline are essential for success.