Strategic Customer Success Manager - Remote & Enterprise Impact

3E; Arizona; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will engage with enterprise customers, provide product education, and offer consultative problem-solving.

The role supports Eastern and Central time zones, with 10–20% travel and potential hybrid arrangements for near-office staff. We require 3+ years in Customer Success, Account Management, or related roles in SaaS or tech, strong relationship-building skills, and experience teaching

Qualifications

• 3+ years of experience in Customer Success, Account Management, client services, software training or related role in SaaS/tech.
• Strong relationship-building skills and ability to engage confidently with diverse stakeholders.
• Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes.
• Working knowledge of Microsoft 365 apps (Excel, Outlook, Word, PowerPoint) and ability to learn new tools.

Responsibilities

• Develop trusted partnerships with customer stakeholders and drive ongoing value realization from 3E solutions.
• Deliver product training and guide customers through capabilities and workflows to increase adoption.
• Create and execute customer success plans; lead proactive outreach to boost product usage and engagement.
• Collaborate with Account Managers to strengthen relationships and support renewals and expansion.
• Monitor engagement, usage, and feedback to identify risks early and coordinate solutions.

Skills

Relationship building

Software training

Organizational skills

Microsoft 365

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will engage with enterprise customers, provide product education, and offer consultative problem-solving.

The role supports Eastern and Central time zones, with 10–20% travel and potential hybrid arrangements for near-office staff. We require 3+ years in Customer Success, Account Management, or related roles in SaaS or tech, strong relationship-building skills, and experience teaching