Remote AI-Driven Account Manager — Retention & Growth

Time Doctor; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Time Doctor is seeking a Customer Success leader to own the full post-sale relationship for 50–80 mid-market accounts, mainly in the United States, with monthly revenue typically between $2,500 and $5,000.

You will be the primary contact, drive retention and expansion, and prove the product works using our AI-first stack to deliver value This fully remote role requires strong stakeholder management, data-driven decisions and occasional travel to customer sites, reporting to the Director of

Qualifications

• Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers.
• A measurable track record of improving retention and growing accounts.
• Experience carrying a book of comparable size and running it proactively.

Responsibilities

• Own retention across your book and drive expansion with Sales.
• Execute the account management playbook with discipline.
• Maintain CRM records and conduct business reviews.
• Build strong senior stakeholder relationships and lead renewal discussions.
• Facilitate onboarding and value realization with our Solutions team.
• Monitor account health and deploy save plans when needed.

Skills

Account management

Customer success

B2B SaaS

CRM tooling

Data-driven

Tools

HubSpot

Jira

Job description

Time Doctor is seeking a Customer Success leader to own the full post-sale relationship for 50–80 mid-market accounts, mainly in the United States, with monthly revenue typically between $2,500 and $5,000.

You will be the primary contact, drive retention and expansion, and prove the product works using our AI-first stack to deliver value This fully remote role requires strong stakeholder management, data-driven decisions and occasional travel to customer sites, reporting to the Director of