Senior Customer Success Manager - Remote Growth & Retention

RapidScale; San Diego (CA); On-site; USD 65,000 - 183,000; Full time

Benefits offered by this job

Benefits package

Career growth opportunities

Job summary

RapidScale is seeking a Customer Success Manager III to oversee a portfolio of customers, drive adoption and value realization, and partner with Sales, Delivery, and Support to ensure long-term success.

You will build trusted relationships, manage onboarding, and guide customers through renewal readiness while aligning with business outcomes. Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Bachelor's degree or higher with relevant field.
• 6+ years in customer success, client services, or account management in B2B tech/services.
• Strong communication and problem-solving skills.

Responsibilities

• Manage a portfolio of customers and act as primary CS contact.
• Develop and maintain Customer Success Plans aligned to objectives.
• Monitor adoption, health, and risk; identify opportunities and risks.
• Coordinate with Sales, Delivery, Operations, Engineering and Support.
• Support renewal readiness and drive retention through value realization.
• Lead quarterly business reviews and share performance metrics.

Skills

Customer Success

Account Management

Communication

Cross-functional teamwork

Relationship building

Education

Bachelor's degree

Tools

CRM

Job description

RapidScale is seeking a Customer Success Manager III to oversee a portfolio of customers, drive adoption and value realization, and partner with Sales, Delivery, and Support to ensure long-term success.

You will build trusted relationships, manage onboarding, and guide customers through renewal readiness while aligning with business outcomes. Strong communication and organizational skills are essential in a fast-paced environment.