Remote Customer Success Leader for Cloud & SaaS Growth

Charter Communications; Kansas City (MO); À distance; USD 85 000 - 120 000; Plein temps

Résumé du poste

RapidScale, a Cox company, is evolving its Customer Success practice to drive measurable business outcomes. The Customer Success Manager III will oversee a portfolio of customers, ensuring adoption and value realization across the customer lifecycle. You will partner with Sales, Delivery, and Support to maximize retention and growth.

The role emphasizes strong communication, organization, and collaborative problem-solving, with a focus on proactive engagement and relationship management.

Qualifications

• Bachelor's degree in a related discipline; 6+ years in a related field preferred.
• Experience in Customer Success, Client Services, or Account Management.
• Strong communication, relationship management, and problem-solving skills.

Responsabilités

• Manage a portfolio of assigned customers as primary Success contact.
• Develop and maintain Customer Success Plans aligned to objectives and outcomes.
• Monitor adoption, health, and risks; coordinate resources for timely resolution.
• Guide customers through onboarding, adoption, and renewal readiness activities.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Connaissances

Customer Success

Account Management

Relationship Management

Cross-functional Collaboration

Communication Skills

Problem Solving

CRM Platforms

Formation

Bachelor's degree in related discipline

Outils

CRM platforms

Description du poste

RapidScale, a Cox company, is evolving its Customer Success practice to drive measurable business outcomes. The Customer Success Manager III will oversee a portfolio of customers, ensuring adoption and value realization across the customer lifecycle. You will partner with Sales, Delivery, and Support to maximize retention and growth.

The role emphasizes strong communication, organization, and collaborative problem-solving, with a focus on proactive engagement and relationship management.