Remote Customer Success Manager - Grow Outcomes

Charter Communications; Stamford (CT); Remote; USD 95,000 - 140,000; Full time

Job summary

RapidScale in Stamford, CT is seeking a Customer Success Manager III to manage a portfolio of strategic customers. You will drive adoption, value realization, and long-term retention while coordinating with Sales, Delivery, and Support to ensure outstanding service and measurable business outcomes.

The role requires strong communication, relationship-building, and organizational skills, with experience guiding customers through onboarding, adoption, and renewal cycles in a fast-paced,

Qualifications

• Bachelor's degree in a related discipline is required.
• 6+ years of experience in Customer Success, Client Services, Account Management, or Consulting in B2B tech/services.

Responsibilities

• Manage a portfolio of assigned customers as their primary CSM contact.
• Develop and maintain Customer Success Plans aligned to customer objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure seamless service.
• Support renewal readiness and identify opportunities for expansion.
• Conduct Quarterly Business Reviews and promote proactive engagement.

Skills

Communication

Relationship management

Problem solving

Cross-functional collaboration

Organizational skills

CRM usage

Education

Bachelor's degree in related field

Tools

CRM platforms

Job description

RapidScale in Stamford, CT is seeking a Customer Success Manager III to manage a portfolio of strategic customers. You will drive adoption, value realization, and long-term retention while coordinating with Sales, Delivery, and Support to ensure outstanding service and measurable business outcomes.

The role requires strong communication, relationship-building, and organizational skills, with experience guiding customers through onboarding, adoption, and renewal cycles in a fast-paced,