Strategic Customer Success Manager – Property & Listings

Lacoovs; Miami (FL); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

A hospitality platform based in Miami is looking for a Customer Success Manager to enhance the experience of property owners and travelers on their platform. You will manage relationships with hosts, optimize listings, and ensure customer satisfaction. Candidates should have over 3 years of experience in customer success or account management, excellent communication skills, and experience with CRM systems. This position offers a dynamic work environment and the opportunity to directly impact guest experiences.

Formación

• Minimum of 3 years of customer success or account management experience.
• Ability to work in a fast-paced environment.

Responsabilidades

• Manage a portfolio of property owners and hosts.
• Provide strategic guidance to optimize listing performance.
• Resolve complex customer issues and escalations.
• Monitor and improve customer satisfaction metrics.
• Develop and maintain customer relationships.

Conocimientos

Strong communication and interpersonal skills

Problem-solving and analytical abilities

Experience with CRM systems

Educación

Bachelor's degree in relevant field

Descripción del empleo

A hospitality platform based in Miami is looking for a Customer Success Manager to enhance the experience of property owners and travelers on their platform. You will manage relationships with hosts, optimize listings, and ensure customer satisfaction. Candidates should have over 3 years of experience in customer success or account management, excellent communication skills, and experience with CRM systems. This position offers a dynamic work environment and the opportunity to directly impact guest experiences.